How to Fix Face ID Not Working

iPhone Face ID Not Working

Face ID is one of the coolest features on modern iPhones. It’s convenient, secure, and feels almost futuristic—until it stops working. Suddenly, you’re left fumbling with your passcode and wondering, "Face ID not working, what should I do?" Don’t fret! Whether it’s a software glitch, a hardware issue, or something else entirely, we’ve got you covered. Let’s dive into the nitty-gritty and get that Face ID back in tip-top shape.

Why Is My Face ID Not Working?

Common Causes

There are a bunch of reasons why Face ID might stop working. Here are some of the usual suspects:

  • Dirty Sensor: A smudged or dirty sensor can prevent Face ID from recognizing your face.
  • Software Glitches: Sometimes, a simple software hiccup can mess things up.
  • Hardware Issues: If you’ve dropped your phone, you might’ve damaged the Face ID hardware.
  • Face Changes: Major changes in your appearance, like growing a beard or wearing a hat, can confuse Face ID.
  • Lighting Conditions: Poor lighting or extreme sunlight can sometimes interfere with Face ID.

Troubleshooting Face ID Issues

Step-by-Step Guide

  1. Clean Your Sensors:
    • Use a microfiber cloth to gently clean the TrueDepth camera on your iPhone. Make sure there’s no dust, dirt, or fingerprints.
  2. Check Face ID Settings:
    • Go to Settings > Face ID & Passcode. Ensure Face ID is set up and that all relevant features are enabled.
  3. Update Your iOS:
    • Sometimes, bugs in the software can cause Face ID issues. Make sure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update.
  4. Reset Face ID:
    • If cleaning and updates don’t help, try resetting Face ID. Go to Settings > Face ID & Passcode > Reset Face ID. Then, set it up again.
  5. Restart Your iPhone:
    • A simple restart can often solve a lot of issues. Hold down the power button and slide to power off. Wait a few seconds, then turn it back on.
  6. Check Lighting and Position:
    • Ensure you’re in a well-lit environment and holding your phone at the correct distance (about 10-20 inches from your face).

Advanced Troubleshooting

If the basics didn’t work, it’s time to roll up your sleeves and dive into more advanced solutions.

  • Reset All Settings:
    • Go to Settings > General > Reset > Reset All Settings. This won’t delete your data but will reset all system settings, which might fix the issue.
  • Factory Reset:
    • As a last resort, you can do a factory reset. Go to Settings > General > Reset > Erase All Content and Settings. Be sure to back up your data first!
  • Contact Apple Support:
    • If all else fails, there might be a hardware issue. Contact Apple Support or visit an Apple Store for professional help.

FAQs About Face ID

Why Isn’t My Face ID Recognizing Me?

Face ID might not recognize you for several reasons, including changes in appearance, dirty sensors, or poor lighting. Make sure your face is clearly visible and that the TrueDepth camera is clean.

Can Face ID Work with a Mask?

Face ID is designed to recognize your entire face, so it doesn’t work well with masks. However, Apple introduced a feature in iOS 14.5 that allows Face ID to work with masks if you’re wearing an Apple Watch.

What Should I Do If My Face ID Is Slow?

If Face ID is slow, try cleaning the sensor and updating your iPhone’s software. Sometimes, performance improves after a restart or software update.

Can Face ID Be Fooled?

Face ID is highly secure and designed to recognize detailed features of your face, making it very difficult to fool. However, identical twins or family members with similar features might occasionally bypass it.

Preventing Future Face ID Issues

Keep It Clean

Regularly clean your iPhone’s TrueDepth camera with a soft, lint-free cloth to keep it free from dirt and smudges.

Stay Updated

Keep your iPhone’s software up to date. Apple frequently releases updates that fix bugs and improve Face ID performance.

Use Alternate Appearances

If you frequently change your appearance (e.g., with glasses, hats, or facial hair), use the “Set Up an Alternate Appearance” feature in Face ID settings.

Proper Handling

Avoid dropping your iPhone or exposing it to harsh conditions that could damage the Face ID hardware.

When to Seek Professional Help

If you’ve tried all the troubleshooting steps and your Face ID is still not working, it’s time to call in the pros. Apple Support can provide more in-depth diagnostics and repairs. Don’t hesitate to reach out if you suspect a hardware issue or if your phone has suffered physical damage.


There’s nothing more frustrating than facing a “Face ID not working” dilemma. But with the right steps and a bit of patience, you can usually get it back up and running. From simple cleaning to advanced troubleshooting, this guide covers all the bases. If you’re still stuck, don’t worry—Apple Support is just a call away.

So, the next time you find yourself wondering, "Face ID not working, what should I do?" you’ll know exactly where to start. Happy troubleshooting!


Leave a comment

Please note, comments must be approved before they are published

What Is MagSafe Case and Why You Need a Magnetic Charging Case ?

Why You Should Consider Getting a MacBook Air Case?

Shine On: The Ultimate Guide to Glitter Phone Cases

Coachella Ready: Elevating Your Festival Style with Fashion-Forward Phone Cases

Fashion Phone Cases: Your Style Companion

2024 Trends in Screen and Lens Protection: Safeguard Your Devices with Style and Innovation