iPhone Touch Screen Not Working: How To Fix It

iPhone Touch Screen Not Working

Is there anything more frustrating than when your iPhone touch screen suddenly stops working? You’re in the middle of sending an important text or capturing a picture-perfect moment, and bam—your screen won’t respond. Fear not! This guide will walk you through various steps to troubleshoot and fix an unresponsive iPhone touch screen.

Common Reasons for iPhone Touch Screen Issues

Before diving into fixes, it's essential to understand why your touch screen might be acting up. Common causes include physical damage, software glitches, dirt or grime, outdated software, or issues with screen protectors and cases. Knowing the root cause can make troubleshooting easier and faster. 

Initial Troubleshooting Steps   

When your touch screen isn't responding, starting with basic troubleshooting can save you time and effort. These initial steps can often resolve minor issues quickly. 

Restarting Your iPhone   

One of the simplest yet effective solutions is restarting your iPhone. This process can resolve minor software glitches causing touch screen problems. Simply press and hold the power button until the "slide to power off" slider appears. Slide to turn off your iPhone, wait a few seconds, and then turn it back on. 

Cleaning Your Screen and Fingers   

Sometimes, dirt, oil, or moisture can interfere with your touch screen's responsiveness. Clean your screen with a soft, lint-free cloth and ensure your fingers are dry and clean before using your iPhone. 

Checking for Screen Damage   

Physical damage, such as cracks or scratches, can affect your touch screen's functionality. Inspect your screen carefully. If you find any damage, it might be time to visit an Apple Store or authorized service provider for a repair or replacement. 

Software Updates and Resets   

Outdated software can lead to touch screen issues. Keeping your iPhone’s software up to date is crucial for smooth performance. Here’s how to ensure your software is up to date and reset your device if needed. 

Checking for Software Updates   

To check for software updates, go to Settings > General > Software Update. If an update is available, download and install it. This can fix bugs and improve your iPhone's overall performance. 

Performing a Soft Reset   

A soft reset can resolve temporary software issues. To perform a soft reset, press and hold the power button and the volume down button simultaneously until you see the Apple logo. 

Performing a Hard Reset  

If a soft reset doesn’t work, you might need to perform a hard reset. This involves pressing and quickly releasing the volume up button, then the volume down button, and finally pressing and holding the power button until the Apple logo appears. 

Assessing Touch Screen Sensitivity   

Sometimes, adjusting the touch screen sensitivity can resolve responsiveness issues, especially if your iPhone has 3D Touch. 

Adjusting 3D Touch Sensitivity   

Go to Settings > Accessibility > Touch > 3D & Haptic Touch. Here, you can adjust the sensitivity settings to your preference. 

Disabling 3D Touch  

 If adjusting the sensitivity doesn’t help, try disabling 3D Touch altogether by toggling off the 3D Touch feature in the same menu. 

Removing Screen Protectors and Cases   

Screen protectors and cases can sometimes interfere with touch sensitivity. Remove any screen protectors or cases to see if the issue is resolved. If the touch screen works fine without them, consider replacing these accessories with higher-quality options. 

Resetting All Settings   

Resetting all settings can resolve software conflicts that may be causing touch screen issues. Go to Settings > General > Reset > Reset All Settings. This won't delete your data but will reset system settings to default. 

Restoring Your iPhone to Factory Settings   

If none of the above steps work, restoring your iPhone to factory settings may be necessary. This will erase all data, so ensure you have a backup. Go to Settings > General > Reset > Erase All Content and Settings. Afterward, set up your iPhone as new or restore from a backup. 

Contacting Apple Support   

If your touch screen issues persist after trying all these steps, it’s time to contact Apple Support. They can provide further assistance or recommend bringing your iPhone in for service. 

Visiting an Apple Store   

Sometimes, the best solution is to visit an Apple Store or authorized service provider. Trained technicians can diagnose and fix hardware issues that you might not be able to address on your own. 

Preventative Measures for the Future   

To avoid future touch screen problems, consider these preventative measures: 

Using a Quality Screen Protector   

Invest in a high-quality screen protector that doesn’t interfere with touch sensitivity. This protects your screen from scratches and cracks. 

Regular Software Updates   

Keeping your iPhone's software up to date ensures you have the latest fixes and improvements, reducing the risk of software-related touch screen issues. 

Handling Your iPhone with Care   

Handle your iPhone with care to avoid physical damage. Use a sturdy case and avoid exposing your phone to extreme temperatures or moisture. 


Dealing with an unresponsive iPhone touch screen can be incredibly frustrating, but with these troubleshooting steps, you’re well-equipped to handle the situation. Remember, starting with simple fixes often resolves the issue, and if not, Apple Support is always there to help. Keep your iPhone in good condition with regular maintenance, and you’ll minimize the chances of encountering these problems in the future. 


What should I do if my iPhone touch screen is unresponsive after trying all the troubleshooting steps?   

If your touch screen is still unresponsive after trying all the steps, contact Apple Support or visit an Apple Store for professional assistance. 

Can a cracked screen affect touch sensitivity?   

Yes, a cracked or damaged screen can interfere with touch sensitivity and cause unresponsiveness. It’s best to get the screen repaired or replaced. 

How often should I update my iPhone's software?   

Regularly check for software updates and install them as soon as they are available to ensure your iPhone runs smoothly. 

Can a faulty screen protector cause touch screen issues?   

Yes, low-quality or damaged screen protectors can interfere with touch sensitivity. Try removing the protector to see if it resolves the issue. 

What is the difference between a soft reset and a hard reset?   

A soft reset involves restarting your iPhone without affecting data, while a hard reset forces the device to restart, which can help resolve more persistent issues. 


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